Storage Old Oak Common Service Terms and Conditions
These Terms and Conditions govern the provision of storage and related removal services by Storage Old Oak Common to you as a customer. By making a booking, using our storage facilities, or instructing us to provide collection, delivery, or removal services, you agree to be bound by these Terms and Conditions.
These Terms and Conditions apply to consumers and business customers within the United Kingdom. Additional written agreements may apply to certain services and will prevail over these Terms and Conditions where expressly stated.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm, or company who requests or purchases storage or related services from Storage Old Oak Common.
Services means storage services, removal services, collection and delivery services, packing or handling services, and any associated or ancillary services provided by Storage Old Oak Common.
Storage Facility means the premises operated or managed by Storage Old Oak Common where goods are stored.
Goods means the items that you deliver or instruct us to collect for the purpose of storage, removal, transportation, or handling.
Contract means the agreement between Storage Old Oak Common and the Customer for the provision of Services, comprising these Terms and Conditions and any written quotation or booking confirmation.
2. Scope of Services
Storage Old Oak Common provides short and long term storage services and, where requested, removal, collection, and delivery services relating to the movement of goods from and to the Storage Facility or other agreed locations.
The precise Services to be provided, including the type and size of storage unit, duration of storage, dates and times for removals, and any packing or handling requirements, will be set out in our quotation or booking confirmation.
We reserve the right to refuse any booking or any goods that we reasonably consider to be unsafe, illegal, hazardous, or unsuitable for storage or transport.
3. Booking Process
To request Services, you may contact us and provide details of the goods, the required dates, the collection and delivery addresses, and any access restrictions. Based on the information provided, we may issue a quotation.
Quotations are typically estimates based on the information provided by you. If we discover that the information was incomplete or inaccurate, or if the scope of work changes, we may revise the quotation and charges accordingly.
A booking is not confirmed until we have issued a written booking confirmation or have otherwise clearly confirmed acceptance of your request. By confirming a booking, you warrant that you are the owner of the goods or have the authority of the owner to enter into the Contract.
You are responsible for ensuring that all details in the quotation and booking confirmation are accurate. Any requested changes, including changes to dates, times, or addresses, are subject to our agreement and may result in additional charges.
4. Access and Customer Responsibilities
You must ensure that our staff and vehicles have safe and reasonable access to the collection and delivery addresses and, where applicable, to your storage unit within the Storage Facility. This includes the provision of any necessary permissions, parking arrangements, or access codes.
You are responsible for adequately packing and labelling your goods, unless you have requested and we have agreed to provide packing services. Fragile or high value items should be suitably protected and clearly identified.
You must not store or request us to transport any prohibited items, including but not limited to explosives, flammable or hazardous materials, illegal substances, perishable goods, live animals, or items which emit fumes or odours.
You are responsible for complying with all applicable laws and regulations in relation to the goods, including ownership, import and export controls, and any licensing requirements.
5. Payments and Charges
Charges for Services will be set out in our quotation or booking confirmation and may include charges for storage, collection, delivery, packing, materials, and any additional labour or waiting time.
Unless otherwise agreed in writing, payment for removal and transport services is due in advance of the agreed service date. Payment for ongoing storage services is due in advance for each storage period, which may be weekly, monthly, or as otherwise specified.
We may require a deposit at the time of booking. Deposits are applied against the total charges payable. If the booking is cancelled, the deposit may be retained or refunded in accordance with the cancellation terms in these Terms and Conditions.
If payment is not received by the due date, we may charge interest on overdue amounts at the statutory rate and suspend or withhold the provision of Services, including restricting access to stored goods, until payment in full has been received.
All charges are stated inclusive or exclusive of value added tax as indicated in the quotation. Where applicable, value added tax will be added at the prevailing rate.
6. Cancellations and Changes
If you wish to cancel or change a booking, you must notify us as soon as reasonably practicable. Cancellations and changes are only effective when we acknowledge receipt of your request.
If you cancel a removal or collection service with sufficient notice, we will usually apply a reduced cancellation charge. Where cancellation occurs with little or no notice, we reserve the right to charge a higher proportion of the quoted price to cover costs incurred and loss of opportunity to undertake other work.
For storage services, you may terminate your storage agreement by giving us the notice period stated in your storage documentation. If you vacate without giving the required notice, you may remain liable for charges for all or part of the notice period.
We may cancel or suspend Services if you fail to comply with these Terms and Conditions, including failure to make payment when due, or if continuing to provide Services would, in our reasonable opinion, be unsafe, unlawful, or otherwise inappropriate.
7. Use of Storage Facility
Access to the Storage Facility is subject to our operating hours and any site specific regulations that may be notified to you. We may vary opening times or temporarily restrict access for maintenance, safety, or operational reasons and will aim to give reasonable notice where possible.
You must not use your storage unit for any purpose other than the storage of goods. You must keep the unit clean, secure, and in good condition and must not make alterations or attach fixtures without our prior consent.
Smoking, the use of naked flames, and the use of any electrical equipment not expressly authorised by us are prohibited within the Storage Facility.
We may relocate your goods within the Storage Facility if necessary for operational or safety reasons, provided that we take reasonable care when doing so and that the alternative space is of a comparable standard.
8. Waste and Environmental Regulations
You are responsible for ensuring that no waste or prohibited materials are left in your storage unit or at the Storage Facility. General waste, packaging materials, or unwanted items must be removed by you or disposed of in accordance with our instructions and any applicable waste regulations.
We are not a waste disposal or recycling company. Unless expressly agreed in writing as part of a separate service, we will not accept responsibility for the removal or disposal of your waste. If we agree to remove or dispose of any items on your behalf, you warrant that you are entitled to dispose of those items and that they do not contain hazardous substances.
If you leave items or waste behind after vacating your storage unit or after completion of removal services, we may arrange for disposal and charge you for all associated costs, including handling, transportation, and any regulatory fees.
You must not bring hazardous or controlled waste into the Storage Facility. Any breach of this requirement may result in termination of the Contract and you will be liable for all costs and losses arising from any contamination, cleaning, or regulatory action.
9. Insurance and Risk
Risk in the goods remains with you at all times, except where we have expressly agreed in writing to assume limited risk during specific handling or transport activities. You are strongly advised to arrange suitable insurance cover for your goods for the full replacement value while in storage and during transit.
We may, in some cases, offer to arrange insurance cover on your behalf through a third party insurer, subject to separate terms and conditions. Any such arrangement will be optional, and it remains your responsibility to ensure the adequacy of the cover.
We do not accept liability for loss or damage to goods that are not properly packed or that are inherently fragile, perishable, or susceptible to damage, unless such loss or damage arises directly from our negligence and such liability is not otherwise excluded or limited by these Terms and Conditions.
10. Liability and Exclusions
Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
Subject to the above, our total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable assessed value of the goods or any specific limit set out in our quotation or insurance documentation, whichever is lower.
We shall not be liable for any loss of profit, loss of use, loss of opportunity, or any indirect or consequential loss, whether arising in contract, tort, or otherwise. We are not liable for any loss or damage arising from events outside our reasonable control, including but not limited to fire, flood, adverse weather, industrial disputes, or acts of third parties.
You must notify us in writing of any apparent loss or damage to goods as soon as reasonably practicable and in any event within a reasonable time after becoming aware of the issue. Failure to do so may affect our ability to investigate and may prejudice any claim.
11. Customer Indemnity
You agree to indemnify us against all claims, costs, damages, and expenses arising from your breach of these Terms and Conditions, your misuse of the Storage Facility, your failure to comply with waste or environmental regulations, or any claim by a third party relating to ownership or condition of the goods, except where such claims arise from our negligence or breach of contract.
12. Termination
Either party may terminate the Contract by giving written notice in accordance with any applicable notice period set out in these Terms and Conditions or in the storage documentation.
We may terminate the Contract immediately if you fail to make payment when due, commit a serious or persistent breach of these Terms and Conditions, or if continuing the Contract would, in our reasonable opinion, be unsafe or unlawful.
Upon termination, all outstanding charges become immediately due and payable. You must remove your goods from the Storage Facility by the termination date, subject to payment in full of all sums owed. If you do not remove the goods, we may exercise our rights of lien and disposal as permitted by law.
13. Data Protection and Privacy
We will collect and use personal information about you for the purpose of managing your booking, providing Services, processing payments, and maintaining security at the Storage Facility. We will handle personal information in accordance with applicable data protection laws in the United Kingdom.
We may use closed circuit television and other security measures at the Storage Facility for the safety of customers, staff, and property. By using the facility, you acknowledge and consent to such measures where lawful and appropriate.
14. Complaints and Dispute Resolution
If you have any concerns about our Services, you should raise them with us as soon as possible so that we have an opportunity to address the issue. We will aim to respond to complaints promptly and to resolve disputes in a fair and reasonable manner.
If a dispute cannot be resolved amicably, either party may pursue legal remedies in accordance with the governing law and jurisdiction provisions set out below.
15. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or connected with these Terms and Conditions or the Services provided.
16. General Provisions
If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
The Contract is between you and Storage Old Oak Common. No third party shall have any rights to enforce any of its terms.
We may amend these Terms and Conditions from time to time. The version in force at the time of your booking or renewal will apply to the relevant Services, unless a change is required by law or regulation, in which case it may apply immediately.
