Oldoakcommon Storage Service Terms and Conditions

These service terms and conditions set out the basis on which Oldoakcommon Storage provides self-storage and related storage services to customers in the UK. By making a booking, paying a deposit, entering into a storage agreement, or placing goods into a unit, the customer agrees to be bound by these terms. Please read them carefully before confirming any reservation. These terms are intended to be clear, fair, and practical, and they apply to all storage services unless we agree otherwise in writing.

In these terms, references to “we”, “us”, and “our” mean Oldoakcommon Storage, and references to “you” or “the customer” mean the person or business booking or using the storage unit. Storage services means the provision of a unit, locker, container, or similar space for the temporary storage of goods. These terms are designed for a UK legal context and should be read together with any storage agreement, inventory form, or applicable site rules issued at the time of booking.

The customer is responsible for ensuring that all information provided during the booking process is accurate and complete. This includes name, address, contact details, payment information, and any details needed to assess whether the goods are suitable for storage. If you are booking on behalf of a company, partnership, or other organisation, you confirm that you have authority to bind that organisation to these storage terms.

Booking process begins when you request a unit and provide the required information. A booking is only confirmed once we accept it, issue confirmation, and, where required, receive the initial payment or deposit. Availability may change at any time before confirmation. We may decline a booking if the requested unit is unavailable, if the goods are unsuitable, or if we reasonably believe that the booking would create a safety, legal, or operational issue. A confirmed booking does not guarantee perpetual availability and may be subject to lawful relocation or operational changes where necessary.

Before the storage commencement date, we may request additional documents for verification, including proof of identity, proof of address, or evidence of trading status where the customer is a business. You agree to provide such documents promptly if requested. If we are unable to verify your identity or the nature of the goods to our reasonable satisfaction, we may suspend access to the unit or decline to proceed with the booking. Where a key, access code, padlock, or other security device is provided or arranged, you must keep it secure and must not share it with unauthorised persons.

The customer must inspect the unit at the start of the agreement and tell us promptly if there is any issue with its condition, size, or suitability. If no issue is raised immediately, the unit is deemed accepted as fit for use for ordinary storage purposes. Any special requirements, such as temperature sensitivity, fragile items, or business stock needing specific handling, must be disclosed before booking. We are not obliged to store goods that require conditions outside the ordinary scope of self-storage unless we agree to do so in writing.

Payments must be made in full and on time in accordance with the rates and billing schedule agreed at booking. Charges may include storage fees, deposits, administration fees, late-payment charges, replacement key or access device fees, and any additional services requested by the customer. All fees are payable in the currency stated on the invoice or agreement. Unless we state otherwise, fees are charged in advance and are non-refundable except where these terms expressly say otherwise.

If payment is by direct debit, card, bank transfer, or any other approved method, you authorise us to collect all sums due on the relevant dates. If a payment fails, is reversed, or is disputed without reasonable cause, you remain liable for the full amount and any associated costs. We may suspend access, place restrictions on entry, or treat the agreement as terminated if payment is overdue. Late payment may result in interest or administration charges to the extent permitted by law and any specific charges notified to you in advance.

Any promotional rate, discount, or introductory offer applies only for the stated period and only if the customer complies with these terms. After the promotional period ends, standard rates may apply automatically unless the agreement provides otherwise. We may review fees from time to time, and any increase will be applied in accordance with the notice period stated in the agreement or, where no period is stated, with reasonable notice. Continued use of the unit after a price change takes effect constitutes acceptance of the revised charge.

Cancellations may be made before the storage commencement date, subject to the notice period and any cancellation terms stated in the booking confirmation. Where a deposit has been paid, it may be retained to cover administration or reserved capacity costs, to the extent allowed by law and any specific agreement. If you cancel after the storage period has started, you remain responsible for all charges up to the date on which the unit is properly vacated and surrendered.

If you wish to end the agreement, you must remove all goods, return any access devices, and leave the unit clean and empty. The agreement will not end merely because you stop visiting the unit or fail to use it. We may continue charging storage fees until the unit has been fully cleared and inspected, and any required notices have been given. If goods are abandoned, left behind, or not collected after termination, we may deal with them in accordance with applicable law and any rights available under the agreement.

We may cancel or suspend a booking at any time if you breach these terms, provide false information, fail to pay, or if we reasonably believe the goods pose a health, safety, security, legal, or regulatory risk. In such cases, we may require immediate removal of goods, restrict access, or terminate the agreement with effect from the date of notice. Where termination is due to your breach, you may remain liable for losses, costs, and unpaid fees arising from that breach.

Liability is limited to the extent permitted by UK law. We will exercise reasonable care and skill in providing the storage service, but we do not act as an insurer of the goods stored. You remain responsible for insuring your own items at an appropriate level for their value and risk. Unless we expressly agree otherwise in writing, we do not accept responsibility for loss or damage caused by inherent defects, poor packing, dampness, insects, vermin, ordinary wear and tear, mould, deterioration, or events outside our reasonable control.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under UK law. Subject to that, our total liability for any claim connected with the storage service will usually be limited to the lesser of the amount paid by you for the relevant storage period or the value of the affected goods, if we are legally responsible. We are not liable for indirect loss, consequential loss, loss of profit, loss of business, or loss of opportunity.

You are responsible for packing, securing, labelling, and storing your goods properly. We are not responsible for checking the contents, condition, or suitability of items placed in the unit. You must not store cash, negotiable instruments, jewellery, precious metals, hazardous goods, illegal items, perishable food, animals, or any item that could cause damage, nuisance, or danger. If prohibited items are stored, we may take any necessary action, including removal, disposal, or notifying the appropriate authorities where required.

Waste regulations apply to all use of the storage service. You must not deposit waste, rubble, liquids, chemicals, tyres, electrical waste, clinical waste, or any other controlled waste in the unit unless we have expressly agreed in writing and all legal requirements are met. The storage unit is provided for goods in lawful storage, not for disposal. You are responsible for ensuring that any items placed in storage are legal to store and are not contaminated, leaking, odorous, or likely to attract pests or create environmental harm.

If you remove goods that have become waste, or if you leave waste behind in the unit or common areas, you are responsible for arranging lawful removal and disposal. We may charge cleaning, disposal, and remediation costs if the unit is left in an unacceptable condition or if waste is abandoned. We may also recover costs for pest treatment, specialist cleaning, or repair where contamination has occurred. You must comply with all applicable environmental, packaging, and duty-of-care obligations relating to your goods, especially where the items are business stock, commercial materials, or items from trade activities.

Where we reasonably suspect that a storage unit contains hazardous substances, illegal waste, or materials that could breach environmental, fire, or health and safety rules, we may enter the unit in accordance with the agreement and take any steps reasonably necessary to protect people, property, and the facility. This may include isolating the unit, moving items, involving specialist contractors, or reporting the matter to the relevant authorities. Any costs incurred due to your breach of waste regulations may be charged to you and treated as a debt due.

Use of the storage unit must comply with the agreement, site rules, and all applicable laws. You must not use the unit as a workspace, residence, shop, workshop, or place for unlawful activity unless we have expressly agreed and all legal requirements are met. Access is limited to the hours, systems, or procedures we specify from time to time. We may change operational procedures for security, maintenance, or safety reasons, provided we act reasonably. You must keep the unit locked when not in use and must not permit unauthorised access.

We may inspect, relocate, or enter the unit in certain circumstances permitted by law or by the agreement, including emergency situations, urgent maintenance, suspected breach, non-payment, or concern for safety. Where practicable, we will give notice before entering or moving goods, but immediate action may be taken if there is a genuine risk to life, property, or lawful operations. Any entry or handling of goods will be carried out with reasonable care, but we are not responsible for losses caused by your failure to secure or pack items properly.

Governing law and jurisdiction: these terms and any dispute or claim arising from them are governed by the laws of England and Wales unless the customer is based elsewhere in the UK and mandatory local rules apply. The courts of England and Wales shall have exclusive jurisdiction, except where the law requires otherwise. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force, and the invalid part will be treated as modified to the minimum extent necessary to make it lawful where possible.

General provisions apply to the entire agreement. We may update these terms from time to time, and the version in force at the time of your booking will normally apply unless a later change is required by law or is notified to you with reasonable notice. No waiver by us of any breach will operate as a waiver of future breaches. You may not transfer your rights or obligations under the agreement without our written consent. We may assign or transfer our rights where this does not materially reduce your rights under the agreement.

Any notice given under these terms should be provided in the manner stated in the booking documents or by another reasonable method permitted by the agreement. Notices are deemed received in accordance with the timing rules set out in the relevant communication method. If your contact details change, you must update them promptly, as we may rely on the last details you supplied. Failure to receive a notice because your details are out of date does not invalidate the notice if it was sent correctly.

The customer confirms that they have read, understood, and agree to these Oldoakcommon Storage service terms. By entering into the storage agreement, you acknowledge that storage involves inherent risks and that your obligations include paying fees on time, using the unit lawfully, complying with waste regulations, and removing your goods when the agreement ends. These terms form the entire agreement between the parties in relation to the storage service, subject to any written variations signed or otherwise approved by us.